TERMS AND CONDITIONS

The personal information you provide to The Nursery Shop will only be used in order to furfill the undertakings The Nursery Shop have and to assure you the best service. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Under no circumstances will The Nursery Shop let a third party see or use your personal details without prior consent. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into WorldPay. After the transaction is complete, your purchase transaction information is deleted.

You have the right to see your personal details upon request. You may change, correct or delete your personal details.

If you wish so, please contact us via our contact information displayed on this website.

PRIVACY STATEMENT

According with new GDPR regulations, effective of May 25th 2018, we at The Nursery Shop wish to clearly inform our valued customers of how we keep your information safe and protected.

WHAT DO WE DO WITH YOUR INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at thenurseryshop@protonmail.com

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT / SECURITY
We accept both debit and credit VISA / MASTERCARD and AMERICAN EXPRESS 
The Nursery Shop uses WORLDPAY payments to deal with all card transactions. Worldpay payment gateway processes your card details in the correct way according to the international security standard PCI DSS.
When paying by credit or debit card, your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. This helps to check directly with your bank that the card is valid for purchases. All the stored data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). After the transaction is complete, your purchase transaction information is deleted.


The Nursery Shop reserves the right to deny the purchase.
To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details are not disclosed to any other 3rd parties. The Nursery Shop does not store any security information such as card data.

COOKIES

A cookie is a small data file sent from a website and stored locally on the visitor's hard drive (your computer).
We use cookies to save information you provide during your first visit so that you don't have to type it back again on your future visit.
We don't use cookies to save personal information about our customers, such as your card number. Cookies are only used to provide you with a better browsing experience or to enable us to track the visitor's traffic to our different pages.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

CONFORMITY OF GOODS

The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.

SPECIAL OFFERS AND PROMOTIONS

Special offers/discount codes, Blue Light Card membership, store membership loyalty discount cards cannot be used in conjunction with any other promotion/discount or sale items, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery costs if placed online. 

DISCLAIMER AND LIMITATIONS OF LIABILITY

To the fullest extent permitted by law and save as provided above, The Nursery Shop shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Nursery Shop (or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While The Nursery Shop uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and The Nursery Shop will not be responsible for any errors or omissions or for the results arising from the use of such information.

Whilst The Nursery Shop  takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Nursery Shop will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Nursery Shop. does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Nursery Shop.

The entire liability of The Nursery Shop under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Nursery Shop will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Nursery Shop may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of The Nursery Shop.

COVID-19 POLICY

With the ongoing case of COVID-19, it is important that we continue to protect the safety and wellbeing of our colleagues & our customers, we would like to provide you with an update on some of the measures we have taken as a business so far. We continue to strictly follow and apply the relevant local public authority and Public Health England guidelines, while safeguarding the health of our colleagues is our number one priority, specific preventative measures already in place at our store to protect the public include:

Clear signage on the store door, that specifies the need to social distance in store.

Clear signage on the store door that demonstrates the requirement of wearing a facial mask in store.

In store signage will aid customers in remembering to social distance.

Sanitizer is readily available and free to use in store, please use it.

You have to wear a face covering or mask in store but you may be asked to remove it for security reasons.

Please refrain from un-neccessary touching of store products, the trying on of clothing is not permitted.

All returned products will be placed into storage for 72 hours before being displayed in store again.

Payment via cards in store is preferable though we will still accept cash.

Customers not adhering to government guidelines could be asked to leave the store to protect staff and other members of the public. Our certification of compliance for Infection Prevention and Control For Novel Coronavirus is available on request in store.

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