SHIPPING POLICY

Standard Delivery to UK Mainland addresses for orders over £50 are FREE

Standard Delivery to UK Mainland addresses for orders under £50 is £4.99

Express Delivery (next working day) to UK Mainland on any orders/price is charged at £7.99

European Delivery is charged at £12.99

Rest of World Delivery is charged at £25.99

Stock permitting, all orders are usually dispatched within 24 hours of being accepted. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point.

 

If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. We will only deliver goods to the address on the order.

RETURN & EXCHANGE POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. Sale items within 7 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging along with the reciept.

 

We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or you have no receipt. In the first instance please contact the store for a returns code, then send your products back in the original packaging using a secure and trackable method, please keep proof of postage as posting is your responsibility and if the package is lost we will be unable to refund you for the item. You as the customer are responsible for the payment of postage/shipping for returns.  Our address for returns, The Nursery Shop, Returns Dept,

15 Market Place, Abingdon, Oxfordshire, OX14 3HA or simply come into store to refund your item.

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